Frequently Asked Questions
How long does it take before I can see my initial set of logo concepts?
It takes up to 3 business days.
How many changes can I ask for my logo design?
The number of changes depends on the package you select. Please refer to Packages for detailed information.
How long does it take before I can see the changes of my logo concept?
Depending on the coplexity of each modification, It make take up to 2 business days for each change before it is presented to you.
What if I don't like any of your logo designs?
Some packages allow you to request a redesign session. Please refer to Packages for more detailes. In such case you will receive a new set of concepts. If you do not select any concept from the second package, your project will be terminated. Please note that in case of such project termination it is strictly prohibited to use or copy any samples presented to you. All samples are digitally and visually watermarked.
What if I have my own idea for the company logo?
Any idea that may help our designers is appreciated. You can describe your idea when you fill out the on-line application form. Our designers will consider all your requests.
Can you redesign or improve my existing company logo?
Yes. Please e-mail us the latest version of your logo design, and mention it in your on-line application.
Who owns rights to the company logo design?
All the rights to the logo we create belong to the client. We reserve the right to publish any logo and / or related design product created for any client as our design sample. Please note that you can select only one concept from the logo samples designed for you. We reserve all copyright for the rest of design samples presented to you.
What is the difference between symbol logo and a logotype?
A symbol is a graphic icon with your company name typeset alongside. A logotype incorporates your company name into the logo itself.
What payment methods do you accept?
We accept major credit cards: Visa, Master Card, American Express, Discovery. We also accept company checks, money orders and PayPal.
When do you start working on my logo project?
We will start working on your project as soon as we confirm your order and receive your deposit.
How can I check the process of my logo design?
You will receive your samples by e-mail.
Do you make logo design for products, titles, or names?
Yes, we create any type of graphic identity including labels, character design, tags, etc.
What will I get at the end?
No mater what package you order, your kit will include complete set of file formats for web and print applications. We can also send your package on CD by Fed Ex for extra $30. You may also request any other type of file.
Will you provide me with scalable vector files?
Yes, we provide you with scalable vector files.
Why would I need several different file formats?
We provide you with all files that are necessary for print and web as well as potential image editing in future.
Why does the color look different when I print it?
Your personal printer doesn't’t use exact colors that you see on the screen. You have to calibrate your printer with the screen first for the best match.
Please contact us if you have any other questions. Ready to order?
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